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ABOUT KEPNER-TREGOE

For sixty years, KT has empowered companies to solve thousands of problems. We’ve had a front-row seat to help our clients navigate major business milestones.

Sixty years of inquisitive teams asking the right questions that propel businesses forward. Sixty years of empowering organizations to become better. We’ve helped organizations tackle questions both large and small from tactical to the most strategic. This ongoing dialog has helped plant managers optimize people and processes and helped IT managers avert data and security breaches.

"I used to be afraid to be assigned a root cause evaluation, but not anymore. I know that I just need to follow a systematic process and get the right people involved."

– Maintenance Supervisor

WORKSHOP NAME
Problem Solving Basics

COURSE TYPE
Self-Paced, Online

OVERVIEW
Research shows that the #1 skill organizations will require by 2020 is the ability to solve complex problems. The key to being an effective problem solver is knowing which type of problem you’re trying to solve, the tools to use, and how they complement each other. In this 90-minute, self-paced course, you will learn about the problem solving ecosystem, the basics of the different tools available, and when to employ each tool.

YOU SHOULD TAKE THIS IF YOU...
1. Feel overwhelmed by the different types of problems you're asked to solve
2. Have heard about (and maybe used) many different problem-solving tools, like 5 Whys, Fishbones, Six Sigma, and IS/IS NOTs, but don't know which to choose
3. Want a brief overview of Kepner-Tregoe's Problem Analysis, the root cause analysis tool that helped bring home Apollo 13

WHAT YOU WILL LEARN
1. How to identify the type of problem you are trying to solve
2. How to choose the right tool to fix each problem
3. How each tool can work effectively with KT’s Problem Analysis to solve the toughest problems

PROVEN SUCCESS ACROSS MULTIPLE INDUSTRIES

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116 Village Blvd., Suite 300
Princeton, NJ 08540 US

+1 609-921-2806
Toll Free: 800-537-6378